SailorButterfly wrote:You think I'd learn about trying to use anything from this site as a present. I ordered a print for this same friend in October last year to be used as a Christmas present that year, and after absolutely no word on the status of the order even after several e-mails to any e-mail address I could find, it finally randomly showed up in the mail around late Feb/ early March. >.<
This shouldn't be the case. We were extremely back-logged after our move to Texas last year and had a bit of a *ahem* "adjustment" period where we were trying to figure out how Greg could work on the comic and Dave's Gourmet at the same time, but it shouldn't have taken that long. I also reply back to ALL emails I receive. At that time I was checking the firstname.lastname@example.org
, and email@example.com
and ALWAYS responded back to any questions I received. Even so, a print shouldn't have taken 5 months to go out.
The figurine is a different story. We just weren't getting enough orders for us to actually pay for them. So we had to wait until we had sold enough and now we're just waiting on them to produce them and send them over on the slow boat. We're working with an Asian company, so there is often delays due to different holiday schedules and different work hours (our Friday is their Saturday, etc) so it's been difficult. Also, we've had a bit of a learning curve as to how Asian companies work. In the US, when they need something from you, they usually email you. With Asian companies, they kind of assume that you'll know that they need something and put an entire project on hold until you give it to them. It's been quite eye-opening.
So yes, there have been delays. We are working to get past them and will work even harder to get them out the door once they arrive.