Customers Suck! V 4.2.00

adciv · Post by **adciv** » Tue Dec 19, 2006 4:02 am

jimkatai, ?????? Could you explain this a bit more or provide some links?

jimkatai · Post by **jimkatai** » Tue Dec 19, 2006 5:04 am

It's not something I can necessarily prove in a forum post. Trust me, I tried. If I could find the dates and such on a lot of the controversies it would help, but I simply can't find them. One thing I won't fight is that Sam did threaten small businesses. I have some qualms with whether or not this is a bad thing (i.e. small businesses have certain advantages that Wal-Mart simply can't have that they should take advantage of) but I won't deny that Wal-Mart did change the local economy landscape and cause some pains in the process.

My opinion on the controversy is more about employee treatment and their tendency to use foreign products. Thing is talk to people that worked at Wal-Mart before 1992 and talk to people that work there now or after 1992 and you will find a huge difference. Also, talk to people about when WalMart started selling foreign product, and when the predominate source of WalMart products cam from out of the states.

Post by **Blaze** » Tue Dec 19, 2006 5:37 am

[quote="JudgeMental";p="704025"]I like that article. It is exactly why I don't want to work in a service industry like that. I don't stand for that crap. And policy can kiss my buns.[/quote]

I have the natural advantage of being significantly taller than almost all of my customers, so I rarely get one willing to press an issue with me. For those that DO, I took a great amount of itme educating myself all about coffee and its preparation.

Now, when I DO get a customer who's not afraid to be an asshole to me, I can cite them published examples of how they're wrong. Nobody ever questions the library.

Negative Polarity · Post by **Negative Polarity** » Tue Dec 19, 2006 7:29 am

Had a lady come in today with an unleaded rig and pull up to our diesel only pump. The pump is clearly marked (anything more would require neon signs and a flagger). Now, this isn't unusual. We get literally fifty people every day that do the same thing. So, I approached her car and informed her of her mistake.
Me: Hello, ma'am. These center pumps are diesel only. The unleaded pumps are located on the outside.
Lady: Thank you, I'll move my car.

Normally, a customer would move their car to an outside pump and the transaction would continue. However, this customer pulled out, turned around, and went back to the same pump. I stood there looking at her for a few seconds, but she just sat there. Finally, I walked around to the other side of the vehicle and addressed her again.
Lady: Ok, is this better.
Me: No, ma'am. This is still a diesel pump. Now you're just parked on the wrong side of the wrong pump.

I'm not sure whether she hadn't heard me the first time, or was truly an idiot, but she proceeded to yell at me for a few seconds and then peel out of the station.

Deacon · Post by **Deacon** » Tue Dec 19, 2006 8:08 am

Oh wow, NP...that's amazing!

Biologist, you say?

Negative Polarity · Post by **Negative Polarity** » Tue Dec 19, 2006 12:22 pm

Hey, fossil fuels are an organic chemical... I'm just sort of in between "real jobs" at the moment.

Kits · Post by **Kits** » Tue Dec 19, 2006 2:17 pm

Here's a big one where I work:

them: "I CAN'T PAY MY BILLS I AM A KATRINA EVACUEEEEEEEEEE"

me: "Well, ma'am, we do understand that, but unfortunately we are unable to give you further assistance at this time <<like we haven't already just flat out WAIVED the thousands of dollars racked up immediately after katrina>>.

It is quite irritating that people STILL use this excuse.

gravity · Post by **gravity** » Tue Dec 19, 2006 9:19 pm

This didn't happen to me, but I was standing in line at the post office watching it happen.

So this lady walks into the post office with just a present. Bow and everything. No big deal, I think to myself as I stuff my stack of letters into the letter slot, she's just going to buy a box here and send it. Not everyone in the world has a spare box in their house, after all.

Nope.

She walks up to send off her present, still with shiny bow and wrapping paper, and only a sticker on the front. No addres or anything.

So the postal worker kindly explains to her that it needs to be in a box, with a full address written on he box, and points out where the boxes are. Se is very kind about explaining it, and very helpful.

The customer just starts bitching her out about how she pays taxes, and postal system had better deliver her package for her. And the postal worker tries, repeatedly, to tell her why they can't deliver a present with no address on it.

Finally, her boss comes over and takes her place, saving that poor postal worker from the idiot customer. The idiot customer does not shut up. Ever. And refuses to listen to the postal worker.

Finally, the postal worker just closes the couner and leaves, the woman swears a few more times, and leaves the office. With her present still sitting on the counter.

When I get up to the counter to send off my packages, I ask her if that happens a lot, just out of curiousity. Apparently, during the Christmas season, they get people trying the same thing two or three times a week.

I really do feel sorry for posta workers, I really do.

I, alone, baby sit the shop for three hours a day during the week. Usually during the boring hours, when no one comes in, and just sit in front of the compuer reading.

A lady comes in. I don't recognize her as a regular, but maybe she's shopping for a gift for someone. So I ak her if I can help her with anything. People buying gifts here usually don't know what is what. Not that I blame them.

She looks around the shop, looks at me, and asks where we keep our jewlery.

I blink for a few seconds. This is a very clearly labled gaming shop. There's a table set up with Warhammer figures. There is a giant M:tG poster on the wall.

I kindly tell her we don't carry jewlery, we're a gaming shop.

She humphs at me, and then points at th counter and demands to know what I think the things stacked on the counter are.

They're dice, I tell her. They're for playing games.

She glares at me, insists that I'm wrong, they're much prettier than dice she informs me, and she then buys four little boxes of them (they're Warhammer d6 dice boxes), and then leaves.

I have no clue how she's going to try to wear those dice, but they're her dice now, and they're her problem. We don't give refunds, and I did tell her they were dice.

Kits · Post by **Kits** » Wed Dec 20, 2006 12:34 am

Lmao they need to make d20 earrings they'd make a KILLING from the geek girls.

gravity · Post by **gravity** » Wed Dec 20, 2006 12:44 am

I think they do already. I have a pair of dangly d6's already that I wear everyday to work.

Binks · Post by **Binks** » Wed Dec 20, 2006 12:58 am

It never ceases to amaze me how some people can think they always know more than the person running the shop. I have had the occasional experience where I know a little more about a specific subject (usually PC gaming) than the person in charge of that department but it is so much less likely for me to know more about anything than the people selling it that I don't even consider it, yet here are many examples of people who think they know better despite not knowing anything...

Sorry for my rambling but I just find that incredible...

jimkatai · Post by **jimkatai** » Wed Dec 20, 2006 1:18 am

You apparently don't go to Fry's very often then...

Deacon · Post by **Deacon** » Wed Dec 20, 2006 3:03 am

Yeah, no kidding. I find about 80% of what comes out of the people's mouths in Best Buy and the like is gibberish or just plain wrong, which means I don't really ask or talk to the guys in other departments (i.e. TV's) about stuff, as I don't trust them to be any better than their cohorts in the computer-ish section. I do my research on the net, which at least lets me do it at my leisure and lets me verify with numerous independent sources.

wocket · Post by **wocket** » Wed Dec 20, 2006 3:29 am

I always have to snort derisively when a Best Buy employee complains about "OMFGCUSTOMERSUCKAGE" because, in my experience, they're the sucky ones. It's not even a question of incompetence. The very last time we shopped there for computer stuff (before finally switching to Staples), the guy was such an asshole. It was me and my dad, and every single goddamned question was directed to my dad, who had NO idea what we were there for, other than a mouse. He kept saying "well, my daughter is the one who knows all this stuff" but the guy wouldn't listen. He was seriously the most condescending, sexist bastard I have ever had to deal with in a retail setting. I would have complained, but dad was in a hurry to leave and, quite frankly, so was I.

Binks · Post by **Binks** » Wed Dec 20, 2006 3:40 am

Strange, Best Buy's actually been one of the better places I've shopped. The person on duty in the game section most of the time I go there (know face, not name) is actually a gamer and so when I ask him if they have BF2 in stock he doesn't just stare at me

. He knows his stuff about games, I haven't really seen how well the other departments know their stuff as I typically don't go to them or need to ask for help but I have few complaints about the Best Buy I go to.

Now the other Best Buy is aweful, but not because of their employees. Rather it's there "We don't stock anything for 2 weeks after release" attitude that annoys me, I often used to go there and find out that they wouldn't have it in stock for a week, then go to the other BB and find it on the shelves in large numbers.

Probably the worst place I've shopped is Gamestop, no one there seems to even recognize that PC games exist...guess it's just as issue of different shops being very different.

I would try to add a story of my own but I don't have any at the moment

. Guess I should go out more eh?

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